Suliat Sulaiman

Designed and delivered tailored IELTS preparation programs, achieving a 95%+ success rate for students attaining target Band 7+ scores, significantly improving outcomes for those with previous exam challenges.

Developed and implemented a comprehensive English coaching curriculum, integrating technical language mastery with confidence-building strategies to enhance overall communication skills.

Created and facilitated youth leadership programs, focusing on communication, emotional intelligence, and purpose-driven skill development, impacting numerous young adults.

Pioneered an integrated coaching approach, addressing both language skill deficiencies and psychological barriers to learning to ensure holistic student success.

Established strategic partnerships with organizations like LeadInspirare, expanding educational impact and reach across diverse learner populations.

Supported test-takers with multiple previous attempts, enabling one student to improve their Reading score from Band 6 to Band 8 through targeted strategies.

Designed practice materials and mock tests accurately mirroring the real exam environment, preparing students effectively for test conditions.

Delivered flexible one-to-one and group coaching sessions, tailored to diverse learning styles to maximize student engagement and progress.

Empowered students with long-term academic and communication skills, blending language mastery with mindset coaching for lasting impact beyond the exam.

Designed and implemented a school-wide literacy intervention strategy, grouping students by reading fluency to enable targeted instruction and accelerate support for struggling readers.

Trained and supported teaching staff on best practices for literacy program delivery, maximizing instructional effectiveness and improving student learning outcomes.

Collaborated with teachers to monitor student progress and track literacy outcomes, developing targeted intervention strategies for learners requiring academic support.

Coordinated the literacy program across the primary school department, ensuring effective implementation and measurable learning outcomes for all students.

Consistently maintained high Quality Assurance (QA) scores and achieved strong Average Handling Time (AHT) while delivering quality service.

Handled inbound customer inquiries and provided timely, solution-oriented support, ensuring high customer satisfaction.

Maintained accurate and detailed records using CRM systems, improving data integrity and customer interaction tracking.

Built rapport with customers and effectively resolved issues with empathy and professionalism during 8-hour shifts.

Maintained high Quality Assurance (QA) scores through consistent performance, demonstrating commitment to service excellence.

Managed customer interactions and records using CRM systems, ensuring accurate and accessible client data.

Achieved excellent Average Handling Time (AHT) while maintaining service quality, optimizing operational efficiency.

Delivered clear communication and empathetic, solution-oriented support, enhancing customer satisfaction.